Who this notice covers
This notice concerns enquiries made through the Wilson Pitts website. You can contact us about your information using the enquiry form and marking the message “Privacy request”. Information about any separate professional engagement will be provided as part of that engagement.
Information collected and its use
The enquiry form asks for a name, email address and, if provided, a telephone number, help category and message. This information is used to consider the enquiry, respond and arrange any follow-up you request. Please avoid including sensitive third-party information in the initial message. Technical information may also be processed by the hosting and email services needed to operate the website.
Basis for handling enquiries
We use enquiry information where necessary for the legitimate interests of receiving, assessing and replying to requests for assistance. Where a person asks us to take steps before entering into an agreement, processing may also be necessary for those steps. Any different use will require an appropriate basis and further information.
Service providers and sharing
The website is hosted through Hostinger and enquiries are routed through the configured email service. Providers may process data to supply hosting, security and communications. Information may be disclosed where required by law. A referral or formal professional engagement may involve additional recipients, which should be explained before the relevant information is shared.
Retention and your rights
Enquiry records should be kept only for as long as needed to respond, manage follow-up and address applicable record-keeping or legal requirements. The appropriate period depends on whether the enquiry becomes an engagement. You may request access, correction, erasure or restriction, or object to processing based on legitimate interests. The rights available depend on the circumstances.
Questions or complaints
Use the contact form to raise a privacy question or exercise a right. For service concerns, read our complaints procedure. You can also raise privacy concerns with the Information Commissioner’s Office at ico.org.uk.